To be eligible for a return, your item must be in the same condition that you received it,  unused, no broken seals and in its original packaging. You will also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@italiastandards.com. 

If your return is accepted, we will send you a return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@italiastandards.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Right of withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. You can exercise this right electronically using our withdrawal function here: Withdraw from contract here.

Once you have submitted a withdrawal request, you will receive an automatic confirmation by email. Please return the unopened products to us at Italia Standard Scandinavia ApS, Buskelunhøjen 204, 8600 Silkeborg, Denmark, within 14 days of notifying us. Return shipping costs are borne by the customer. We will refund the full purchase amount, including original standard delivery costs, within 14 days of receiving the returned goods, using the same payment method you used for the purchase.

 

Exceptions / non-returnable items
As our products are food items, opened bottles or containers cannot be returned for hygiene and food safety reasons. Unopened products may be returned within 14 days in accordance with EU consumer law. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@italiastandards.com.